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Return Policy

Effective Date: May 24, 2026  |  Nutropx® LLC  |  Huntington Beach, CA

We stand behind every product we make. If you’re not satisfied with your Nutropx® purchase, we offer a 30-day money-back guarantee — no questions asked.

30-Day Money-Back Guarantee

All Nutropx® products — 5-Brain®, Xynaptic Drops™, Xtra-Brain®, and the Xynergistic Brain Stack™ — are backed by our 30-day satisfaction guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of your original order date.

How to Request a Return or Refund

  1. Email support@nutropx.com with your order number and reason for return.
  2. Our team will respond within 2 business days with return authorization and instructions.
  3. Ship the product (opened or unopened) to the address below using a trackable method. Do not ship returns without prior authorization.
  4. Once received, we will process your refund within 5–7 business days to your original payment method.

 

Return Address:

Nutropx® LLC — Returns
19744 Beach Blvd, Suite 170
Huntington Beach, CA 92648

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item — in which case Nutropx® LLC will provide a prepaid return label.

Subscription Cancellations

You may cancel your subscription at any time through your account dashboard or by emailing support@nutropx.com. Cancellation requests must be submitted at least 24 hours before your next scheduled billing date. Already-shipped subscription orders follow the standard 30-day return policy.

Exchanges

We do not offer direct product exchanges at this time. If you received a damaged or incorrect item, contact us and we will ship a replacement at no charge.

Non-Returnable Items

  • Products purchased through third-party retailers (must be returned to the original seller)
  • Promotional or gift items marked as final sale
  • Orders outside the 30-day return window

⚠️ Important: Returns without prior authorization from our team may delay processing. Always contact us at support@nutropx.com before shipping anything back.

Need to Start a Return?

Email support@nutropx.com with your order number — we’ll send return authorization within 2 business days.

Nutropx® LLC  |  19744 Beach Blvd, Suite 170, Huntington Beach, CA 92648